OWEN PAULO PRIVACY POLICY

Introduction

We are committed to safeguarding the privacy of visitors to our website. In this policy we set out how we will handle your personal data. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.


Our use of your personal data

In this section we explain:

  • the general categories of personal data that we may process
  • the purposes for which we may process personal data
  • the legal bases of the processing.


We may process data about your use of our website (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.


We may process your account data (“account data“). The account data may include your name and email address. The source of the account data is you or your employer. The account data may be processed for the purposes of providing our services and communicating with you. The legal basis for this processing is our legitimate interests, namely the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.


We may process information contained in any enquiry you submit to us regarding products and/or services (“enquiry data“). The enquiry data may be processed for the purposes of offering relevant products and/or services to you. The legal basis for this processing is consent.


In addition to the specific purposes for which we may process your personal data set out in this section of our policy, we may also process any of your personal data where such processing is necessary for compliance where we are subject to a legal obligation.


Providing your personal data to others

We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining and maintaining insurance coverage, managing risks, obtaining professional advice and managing legal disputes.

We may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Owen Paulo Legal Limited may contact you via email to invite you to review any services you received from us in order to collect your feedback and improve our services (the “Purpose”). We use external companies, Review Solicitors and SurveyMonkey, to collect your feedback which means that we will share your name, email address and reference number with either or both of them for the Purpose. If you want to read more about how these companies process your data, you can find the Review Solicitors Privacy Policy here and the SurveyMonkey Privacy Notice can be found here. We may also use such reviews, or any comments made, in other promotional material and media for our advertising and promotional purposes.

Retention and deletion of personal data

We set out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.


Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.


We will retain and delete your personal data as follows:

  • Account Data will be retained for the duration of our commercial or professional relationship with you or your business. Following the end of any such relationship, we are required to retain this data for a period of 7 years to comply with our regulators requirements and other current legislation.
  • Enquiry data will be retained for a maximum of 18 months after the date of last contact with you in the instance that we have not subsequently entered into a contract as a result of your enquiry.

Notwithstanding the other provisions stated above, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your, or another natural persons, vital interests.
 

You can request your data by emailing us a request.


Or send us a request to delete your data.


If you have a complaint let us know. 


Amendments

We reserve the right to update this policy from time to time by publishing a new version on our website and advise that you should check this page periodically to ensure you are happy with any changes to this policy.



Last modified: March 2024